|
Wednesday,
14 April 2004
+++ INTRACOM: Recipient of International Genesys Award
+++
INTRACOM was awarded the "BEST Partner of the
Year 2003" prize for the wider region of Central and Eastern Europe,
the Middle East and Africa (ECEMEA) at the Genesys EMEA Partner Forum
2004, held in Barcelona, Spain, on March 4th- 5th, 2004.
The successful strategic partnership between Genesys
and INTRACOM began in 1996, expanded in Greece, Cyprus, the wider Balkan
area, as well as in countries of the Middle East and Africa, and has so
far led to the installation of Call Centers in many large-scale telecom
and banking & finance organizations such as: Vodafone, TIM, ΟΤΕ and
Alpha Bank in Greece, Cosmorom (Romania), Connex (Romania), CosmoBulgaria
Mobile EAD (Bulgaria), Mobilecom (Jordan) and Byblos Bank (Lebanon).
Genesys Telecommunications Laboratories Inc., an Alcatel
SA subsidiary, is an international pioneer in the field of Computer Telephony
Integration - CTI.
Within the framework of the award, INTRACOM's significant
project in the area, having implemented several of the largest and most
modern Call Centers, was promoted. Furthermore, INTRACOM, moving beyond
solutions implementation and integration, has dynamically entered the
field of Consultancy Services provision to its customers. INTRACOM offers
CTI solutions involving interconnectivity between Genesys products and
the entirety of the market's major Call Centers, such as Alcatel, Ericsson,
Lucent, Nortel, Siemens, etc. In several cases, INTRACOM applied internationally
innovative interconnection methods, for better and more productive exploitation
of the customer's present call centers.
Within the framework of this partnership, INTRACOM is
currently implementing two significant projects for Vodafone Hellas, based
on Genesys Voice Portal Solution and Genesys Workforce Management Solution
respectively. The first one refers to an advanced voice portal for the
provision of novel services to the operator's subscribers, whereas the
second regards a human resources management and control system for the
Customer Care & Information Department.
|
|
|
