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Wednesday, 17 May 2006
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INTRACOM IT SERVICES signed a new contract with National Bank of Greece +++
The contract concerns the establishment of a new integrated Call Centre with automated "phone banking" customer services
INTRACOM IT SERVICES signed a new contract , worth €2.3 million, with the National Bank of Greece for the design, implementation and maintenance of the Bank's integrated Call Centre, which among others will provide automated "phone banking" services. The contract was awarded following an open tender between international leaders of the field.
The project aims to offer the operation of an innovative system that will contribute towards the radical qualitative upgrading of all the customer services offered by the National Bank of Greece. The project will enable the Bank to offer innovative phone banking services using natural speech, and will strengthen the Bank's competitive advantages in the Greek market. Furthermore, through its scalable and expandable architecture, the system meets the present as well as future requirements of the Bank.
Specifically, this integrated solution is based on advanced and proven banking technologies of international and local manufacturers ( Nortel , Genesys , Nuance etc .). The solution includes hardware and software for automated call management and servicing, specialized banking software for voice recognition and speech synthesis, as well as the required interoperability with the Bank's IT systems.
Mr . Dimitris Plagiannis , General Manager of Banking and Enterprise Solutions of INTRACOM IT SERVICES , stated : "We are honoured that the National Bank of Greece has chosen our Call Centre and Phone Banking systems. This project will significantly support the already strong competitive advantage of the Bank, by providing a modern and innovative customer services system."
INTRACOM IT SERVICES, member of INTRACOM HOLDINGS Group, has strong credentials in the Banking Sector through its consistent strategy and long-term investments. Today, the company is the largest integrator of Banking IT Systems in Greece, with many years of experience and expertise in the implementation of large banking projects. Its customer base includes the largest banks in Greece (such as the National Bank of Greece, Greek Post Savings Bank, Societe Generale - Geniki Bank, Agricultural Bank, etc.), as well as in the wider geographical area, such as EFG Eurobank (in Romania, Serbia, Bulgaria, and Poland), Emporiki Bank of Cyprus, Bank of Valletta and APS Bank of Malta, Arab Bank in the Middle East, etc. With strong presence in the Central and Eastern European markets, the company is capable to implement similar Information Technology projects for the Greek or foreign financial institutions of the region.
About INTRACOM HOLDINGS
INTRACOM SA was founded in 1977, has been listed on the Athens Stock Exchange since 1990, and is included in the FTSE/ASE-20 LargeCap index. On December 2005, the Group reorganized, creating INTRACOM HOLDINGS, one of the largest Greek multinational holding Groups, active in telecommunications, e-government, banking and enterprise, defense electronic systems, and construction. The Group's major subsidiaries are: INTRACOM TELECOM, INTRACOM DEFENSE ELECTRONICS, INTRACOM IT SERVICES, INTRAKAT and H.O.L. INTRACOM HOLDINGS Group has 5.600 employees, exports to 60 countries, and operates subsidiaries in 16 countries.
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