National Bank of Greece - Ôhe establishment of a new integrated Call Centre with automated "phone banking" customer services
INTRACOM IT SERVICES signed a new contract, with National Bank of Greece for the design, implementation and maintenance of the Bank's integrated Call Centre, which includes the provision of automated "phone banking" services.
The project will enable the Bank to offer innovative phone banking services using natural speech, and will strengthen the Bank's competitive advantages in the Greek market. Furthermore, through its scalable and expandable architecture, the system meets the present as well as future requirements of the Bank.
Specifically, this integrated solution is based on advanced and proven banking technologies of international and local manufacturers (Nortel, Genesys, Nuance etc.). The solution includes hardware and software for automated call management and servicing, specialized banking software for voice recognition and speech synthesis, as well as the required interoperability with the Bank's IT systems.
INTRACOM IT SERVICES, member of INTRACOM HOLDINGS Group, has strong credentials in the Banking Sector through its consistent strategy and long-term investments. Today, the company is the largest integrator of Banking IT Systems in Greece, with many years of experience and expertise in the implementation of large banking projects. Its customer base includes the largest banks in Greece (such as the National Bank of Greece, Greek Post Savings Bank, Societe Generale - Geniki Bank, Agricultural Bank, etc.), as well as in the wider geographical area, such as EFG Eurobank (in Romania, Serbia, Bulgaria, and Poland), Emporiki Bank of Cyprus, Bank of Valletta and APS Bank of Malta, Arab Bank in the Middle East, etc. With strong presence in the Central and Eastern European markets, the company is capable to implement similar Information Technology projects for the Greek or foreign financial institutions of the region.
|
